Privacy Policy

Hi! Namaste! Bonjour! Shalom! Hola! Gutentag! Konnichiwa! Marhaba!  

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information and your rights concerning your personal information. This website is operated by Talley AppLtd.  

Think back to that time when you were experiencing emotional distress but could not confide in your friends or family due to a lack of empathy, fear of judgment or the mental health stigma or even feeling like you have spoken too much about your distress.  

Talley is a peer to peer support platform, which provides a safe space to anonymously connect those experiencing emotional distress to everyday people who have experienced and/or overcome those same challenges. Connect with the ever-growing and welcoming Talley community, begin a peer to peer conversation with a trained yet ‘human’ listener or join a TalleyTalk - an interactive group conversation with other neighbours of the community and share your experiences on a mental health related topic that is dear to you.

Our privacy commitment
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We want everyone who uses Talley to feel confident and comfortable with how any personal information you share with us will be used. We are committed to protecting your personal information and making every effort to ensure that the data is processed in a fair, open and transparent manner.

We collect, use and are responsible for certain personal information about you. We are regulated under the General Data Protection Regulation, which applies across the European Union and the United Kingdom. We are responsible as ‘controller’ for the processing of your personal information.
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How we collect information about you

We collect personal information about you when you access our website, register with us or interact with us directly via our website or by attending a TalleyTalk, providing any information via feedback forms, surveys or entering competitions via our social media platforms and/or website. We may also collect information indirectly such as your browsing activity while on our website (see our Cookies policy for any information in relation to this).

What information do we collect

The personal information we collect about you depends on the particular activities carried out through our website.

Information we collect directly from you:
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●   Your name and contact details (including email address and phone number)
●   Date of birth or age range
●   Details of any feedback you give us by phone, email, post or via social media
●   Information about the services we provide to you
●   Where applicable, your account details such as username or login details

Automatically collected information:

●   IP address
●   Device identifiers
●   Mobile network information
●   Web browser information
●   Information about the links you click
●   Cookies and other tracking technologies (e.g. web beacons, pixel tags, SDKs, etc.)
●   Location information (e.g. IP address, zip code)
●   Log data (e.g. access times, hardware and software information)


Use of your personal information

We use the personal information for:

●   Providing you with the services:

We use your personal information to provide our services which include providing valuable TalleyTalks to you, informing you of any goods and services that may be beneficial to you, providing customer support, ensuring the security of our website and services, and maintaining backups of our databases.

●   Supplying goods and services:

We may process information relating to transactions, including donations or purchases of goods and services, that you enter through our website. The transaction data may include your name, title, billing address, delivery address, e-mail address, phone number, purchase details and your card details. We process this data for the purpose of supplying goods or services.

●   Communicating with you:

We will occasionally notify you of any changes to our website or to our services that may affect you. Also, the information you provide when submitting an enquiry will be processed to provide you with services that you have requested. We may also invite you to participate in surveys and research, which will enable us to customise our services, website and its content to your particular preferences and make them as friendly as possible.

●   Analysing the use of our services:

We may process data about your use of our website and services. This data includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The usage of the data may be processed for analysing the use of the website and services.

●   Monitoring and Improving our site:

We may monitor and record your communications with our team, including e-mails and phone conversations for training purposes, quality assurance, and to record details about our website and services you order from us or ask us about. At no point will we endeavour to record any conversations during TalleyTalks.

●   Marketing:

We will use your personal information to contact you for marketing purposes. If you have signed up to receive it, we will occasionally send you the Talley newsletter highlighting new developments, goods and services that you may find beneficial. We will also send you notifications to attend relevant TalleyTalks via your mobile phone. You will always be able to unsubscribe from this.

●   Keeping you safe:

Having a safe community where people feel free to share their experiences and help their neighbours is the most important thing to us. To ensure our community stays safe we use personal data to help verify accounts and activity, and to promote safety and security on and off our Services, such as by monitoring fraud and investigating suspicious activity or violations of our terms or policies.

We may collect your telephone number and postal code at the point of registration, in order that we can mitigate and manage risk. For your own protection, we may share this information in circumstances where we are required to refer you to the emergency services or to any health care professional or institution to protect your welfare or the welfare of others.

●   Research purposes:

Sometimes we may disclose anonymised data obtained from our website to academic institutions and research bodies for research purposes specifically related to mental health.

●   For administrative purposes:

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.


Legal basis for using your information

We are required by law to set out the lawful grounds on which we collect and process your information as described in this policy. The legal basis we may rely on include:

●   Consent: When you have given us explicit consent for us to process your personal information for a specific purpose.
●   Legal Obligation: Where our use of your personal information is necessary for us to comply with a legal obligation.
●   Legitimate interests: Where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party(unless there is a good reason to protect your personal data which overrides our legitimate interests).


How long we keep your personal information

●   We keep your personal information only for as long as it is necessary and reasonable for the purposes set out in this policy. At the end of the relevant period, the personal data will be securely deleted.
●   We will retain your personal data for up to 7 years.


Who we share your personal information with

●   Legal disclosure:

We may share your personal information with law enforcement or other authorities where we believe this is necessary to comply with a legal or regulatory obligation.

●   Third Parties:

We do not share your information with any third parties.


Your rights

Under the General DataProtection Regulation, you have a number of important rights free of charge. In summary, those include:

●   Right of access: You have the right to request access to a copy of the personal information that we hold about you, and details of how we use that information.
●   Right of rectification: You have the right to request us to change or complete any inaccurate or incomplete personal information which we hold on you.
●   Right to restrict processing: You can ask us to restrict processing of your personal information in certain circumstances, for example, if there is disagreement about its accuracy or legitimate usage.
●   Right to object: You have the right to object to our processing of your personal information where we are (a) processing your information on the legal basis of legitimate interests (b) using your personal information for direct marketing purposes, or; (C) using your personal information for statistical purposes.
●   Right to data portability: You can ask us to provide your personal information to you in a structured, commonly used and machine-readable format and to have that personal data transmitted to another data controller.
●   Rights related to automated decision-making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right to object to decisions being taken by automated means which produce legal effects concerning you.
●   Right of erasure: In certain situations, you may request we delete your personal information from our records (a) Where it is no longer necessary for us to hold that Personal Information (b) You have withdrawn consent, or; (c) where we have no legal basis for keeping
●   Right to complain: You have the right to lodge a complaint with a supervisory authority.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.


Changes to this website privacy policy

●   Please note that we may update and amend our Privacy Policy from time to time, when we do we will notify you via email.
●   We recommend that you check this page periodically to keep yourself up to date with any changes in our Privacy Policy.


Contact details and complaints

If you would like to receive further information about any of our safeguards, or if you any questions or queries about this Privacy Policy or would like to exercise any of your rights, please contact us at info@talleytalk.com.