Boundaries
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Talley should not be substituted for a crisis service

Talley does not operate a 24 hour crisis helpline. We urge you to contact to contact a helpline if you need help in an immediate crisis, such as those listed below:

UK crisis support 

Emergency number – 999

  ● Police service  
  ● Ambulance service    
  ● Fire service    
  ● Coastguard service

NHS 111 service – 111

   ● If you have an urgent medical problem and you are not sure what to do you can call 111    
   ● Alternatively, you can go to here

Samaritans – 116 123

   ● On call 24 hours a day, 365 days a year

NHS/GP

   ● Book an appointment with your local GP    
   ● Visit here

Talley should not be used as a substitute for professional medical treatment
Whilst our Listeners are here to support and offer you the best experience, Talley listeners are not professionals. All listeners undertake training beforehand, but this training does not lead to any professional qualifications. If, at any point, you feel that you may need professional treatment, we suggest either calling 111 or visiting your GP.

Confidentiality
Talley remains a confidential service within legal and ethical limits. Whilst there is no legal obligation to report a crime, there remains a moral duty. Any crime reported to Talley will be reported to the police as Talley feels fit.

Talley does not offer advice
Whilst Talley listeners share, reflect, and even talk about their experiences, this should not be regarded or taken as life advice. Talley does not give advice and it is not a crisis service, nor is it professional counselling or psychotherapy.

Preparation
No preparation is needed before sessions. Nonetheless, we recommend that you communicate with Talley in a private and safe location, in order to safeguard your privacy.